ALTERNET SOFTWARE PRIVACY POLICY
Effective Date: 25 May 2018
INTRODUCTION
AlterNET Software regards customer privacy as an essential part of our relationship with our customers. The following privacy policy applies to all AlterNET Software users and conforms to Internet privacy standards.
We will ensure that your personal data is used in line with applicable data protection laws, including European Union General Data Protection Regulation.
If you have questions or concerns regarding this statement, you should first contact us at dataprivacy@alternetsoft.com
By using our products, services, and website, you acknowledge that we are processing your personal data in accordance with this Privacy Policy. If you do not wish that we process your personal data in this way, please do not use our products, services, or website or otherwise provide our website with your personal data.
We process your personal data to facilitate communication between AlterNET Software and you; detect and correct bugs and improve our products, services, and website; promote and market our business;
We also use your personal data to provide you with the products, license keys, and support services you order from us.
DATA CONTROLLER, DATA PROTECTION OFFICER, AND REPRESENTATIVE
AlterNet Software is the data controller of your personal data. The Data Protection Officer of AlterNET Software is currently Mrs. Iryna Akhmetshyna. You can contact the Data Protection Officer at dataprivacy@alternetsoft.com.
CHILDREN UNDER THE AGE OF 18
Our products, services, and website are intended for adults, but there could be instances where some customers under the age of 18 decide to view or purchase products on our website. Our rule is that if we know a customer is under the age of 18, we will not use such a customer’s personal data for marketing purposes unless parental consent is provided to us in writing. We will not sell any Products or Services to customers under the age of 18.
INFORMATION WE COLLECT ABOUT YOU
In order to use our services, we may require some personal information through which you may be personally identified, such as name, postal address, email address, telephone number, credit card information (for payment processing), and any other identifier through which you may be contacted online or offline. (“personal data“)
We may also collect information that is about you but individually does not identify you, such as website traffic data, location data (through your IP address), referring/exit pages, date and time of your visit to our website, and other internet connection data and the resources that you access and use on our website.
INFORMATION YOU PROVIDE TO US THROUGH OUR WEBSITE:
It includes information provided when registering to use our website, downloading evaluation versions of our products, posting comments on our blogs, requesting technical support services via support forums, or contacting us via the Contact Us page.
You may also be required to provide financial information before placing an order through our website.
INFORMATION WE COLLECT USING AUTOMATIC DATA COLLECTION TECHNOLOGIES
We collect this information directly from you when you provide it to us and automatically as you navigate through the website. Information collected automatically may include IP addresses and information collected through cookies and other tracking technologies.
HOW DO WE USE YOUR INFORMATION?
All details that we collect from AlterNET Software customers are required in order to provide you with our Products and/or Services and a high level of customer service. Specifically, we use this information to:
present our website and its contents to you;
provide you with information, products (including license keys), or services that you request from us;
provide you with notices about your account, including expiration and renewal notices, invoices, and receipts;
notify you about changes or updates to our website or any products or services you have purchased or that we offer or provide through our website.
HOW DO WE SHARE COLLECTED INFORMATION?
SHARING YOUR PERSONAL INFORMATION
We may share your personal data with the following data processors (i.e., service providers): trusted third parties that directly support our promotional activities and website administration. Trusted third parties help us process and analyze your personal data, give us insights about you that we can use to improve our advertising, products, and services, and track the effectiveness of a particular promotion or campaign;
Unless you have provided consent, each trusted third party is not authorized by us to use your personal data in any other way. Each trusted third party will be required by us to implement adequate technical and organizational measures to protect your personal data.
SHARING YOUR WEBSITE USAGE INFORMATION
We may share website usage information with trusted third parties (e.g., advertisers, advertising agencies, advertising networks, data exchanges, etc.) to offer you tailored content, including more relevant advertising for products and services that may be of interest to you. These trusted third parties may set and access their cookies and similar tracking technologies on your device to help us deliver customized content and advertising to you when you visit our website.
HOW DO WE PROTECT YOUR PERSONAL DATA?
The security of your personal information is important to us. Any information transmitted through our website, including sensitive information (such as credit card numbers), is encrypted using secure socket layer technology (SSL). When Credit Card details are collected, we pass them on to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us during transmission and once we receive it. If you have questions about security on our website, you can email us at dataprivacy@alternetsoft.com.
YOUR RIGHTS REGARDING YOUR INFORMATION
If your personally identifiable information changes, or if you no longer desire our services, you may correct, update, restrict, delete, or deactivate it by emailing us at dataprivacy@alternetsoft.com.
To the extent that our processing of your Personal Data is based on your consent, you may withdraw your consent at any time by closing your account. Withdrawing your consent will not affect the lawfulness of the processing based on your consent before its withdrawal and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Data.
DATA RETENTION PERIODS
We retain your personal data for as long as you keep your account open.
In some instances, we may keep it after you close your account on our backup and disaster recovery systems for as long as is necessary to protect our legal interests; and to comply with other legal requirements.
CHANGES TO PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or using a notice on our homepage.